Annual report
Infoxchange is proud to share our 2024 Annual Report.
Download the full version here.
View the digital version here.
This year, we reflect on the remarkable resilience of the sector as it embraced new technologies and ways of working amid challenging conditions.
Our communities have been placed under immense pressure in the last year. With over 8 million searches for help – the highest on record – through Ask Izzy and our nationwide Service Directory, alongside a 30% increase in hardship-related searches, it is clear that community services have faced unprecedented demand.
The technology landscape is also evolving rapidly with an escalation of cyber-attacks on the sector and the adoption of new technologies such as generative artificial intelligence (AI) changing the way we work. Improving the use of data for measuring impact and evidence-based decision making has become a top priority, as noted in this year’s Digital Technology in the Not-For-Profit Sector Report.
Our dedicated teams have worked to respond to these challenges and lead digital transformation across the sector, supporting over 38,000 organisations in the last year alone through our products and services.
We have also been working closely with our partners to embrace the opportunities presented by AI, educating the sector and leading the development of guidelines on safe and responsible use.
Looking to the future we are bold and confident in our aspirations to further scale our impact to enable a thriving sector through the effective use of digital technology – with our vision of technology for social justice at the heart of everything we do.
We extend our heartfelt thanks to our staff, volunteers, and advisory group members for their hard work and dedication through a challenging but rewarding year.
We also express our gratitude to our customers and partners in the government, corporate, academic, and not-for-profit sectors. Your support and long-term strategic partnerships continue to play a vital role in helping us achieve impact at scale.
We are especially thankful to our Board members for their guidance and unwavering support. We said farewell this year to long-standing Board members Jo Fisher, Jon Bisset and Brenz Saunders, while we welcomed Martin Sheppard, Krithika Hansen and Vanessa Wolfe-Coote. Selena Small has also joined us as a Board Observer through the Observership Program.
As we reflect on a year of resilience, we acknowledge the strength of our First Nations people. Despite the referendum being voted down, we remain steadfast in our support for reconciliation and social justice for First Nations communities.
Thank you for your ongoing support.
