Chief Technology Officer's Year in Review: Alison Ramsay, Infoxchange

It's an incredibly exciting time to be in the world of technology. As we look toward the future, the convergence of emerging technologies like AI, data automation and cloud computing is unlocking unprecedented opportunities for not-for-profits and the communities they serve.

At Infoxchange, we find ourselves at an inspiring point in our journey where our (hard-fought) investment in future-proofing our tech stack is aligning with broader innovations. This moment provides a platform for growth and operational excellence that will drive long-term value for the partners we collaborate with and the not-for profits we serve.

The cyber threat landscape is evolving rapidly, and we are adapting to meet these challenges head-on. With AI-powered threats making scams more sophisticated, the need for advanced cyber security measures is more pressing than ever. A recent initiative has focused on upgrading our endpoint protection across all device types, which has provided an opportunity to leverage our experiences to help customers navigate similar challenges. This proactive approach is not just about safeguarding Infoxchange but also ensuring that our customers are equipped to withstand an increasingly hostile environment. With no specific government cyber security mandates for the NFP sector, we are leading the charge in this space, bridging critical gaps and offering guidance where it’s needed most.

Our approach to data is undergoing a complete transformation. Historically, we relied on APIs and BI reports to serve customers, but these solutions have proven limited and costly. This year, we are launching a new data warehouse product designed to deliver cost-effective, secure and comprehensive access to data. This platform empowers customers to integrate their own reporting tools or benefit from a suite of built-in dashboards. Additionally, our work on automating funder and service reporting through a new data lake will enable us to provide actionable insights, helping to shape policy and improve service delivery across sectors.

Our partnership with AWS has been transformative, providing stability and scalability through their shared responsibility model. By embracing serverless technologies and modern development frameworks, we are ensuring our platforms remain agile and scalable. In tandem with these improvements, we are exploring AI use cases and gearing up for a series of hackathons to drive innovation. As we continue to refine our technology stack, we are setting the stage for future generations of products that will meet the evolving needs of our customers. 

This year, our Digital Technology in the Not-for-Profit Sector Report paints a picture of a sector that has much work to do to build adequate use of technology, but we are seeing more organisations understand the importance of the role of technology in achieving their mission. Infoxchange is here to lead the sector through this period of unprecedented technological growth, ensuring that our communities and stakeholders can be more resilient, supported safely and, in fact, more effectively than ever before.

Resources:

»  Read our FY2024 Annual Report here.

»  Read our 2024 Digital Technology in the Not-for-profit Sector Report here.