Supporting Aboriginal Community Controlled Organisations

This year, the Victorian Aboriginal Community Controlled Health Organisation (VACCHO) embarked on a strategic initiative with Infoxchange – to dramatically increase the efficiency and effectiveness of Aboriginal Community Controlled Organisations (ACCOs) by implementing a standardised, co-designed client and case management system.

Cathy from the Gippsland & East Gippsland Aboriginal Co-Operative in Bairnsdale shared the result:

“I thought it wouldn’t be what I need, but it is! I am going to get my life back!” 

These responses reflect that many workers are dealing with frustratingly large quantities of hard-copy files and older systems. So, when our system was introduced, team members were grateful to see the pathway for increased efficiencies in their work and the new opportunities for upscaling impact in the communities they support.

VACCHO is the peak representative for the community-controlled health and wellbeing sector of Aboriginal and Torres Strait Islander peoples in Victoria, with a membership of more than 30 organisations. They help advocate for community health and wellbeing issues, strengthen support networks, increase workforce development opportunities, and partner with governments and health organisations to embed self-determination and culturally-informed approaches across health services and systems.

Infoxchange's role in this strategic initiative is to:

• Provide a case management system that enables the ACCOs to create smoother digital workflows to improve collaboration and efficiencies within their teams
• Strengthen client privacy and data security
• Improve worker safety
• Improve data ownership and sovereignty for community groups
• Increase the ability to use devices and workflows in the field and decrease reliance on clients having to repeat their history through service providers.