Breaking Barriers with Tech

The Deli Women and Children Centre is a dedicated charity that supports women and children impacted by domestic and family violence. The team underwent a remarkable transformation after Infoxchange integrated an IT Support and Client Management System.

Previously, The Deli's team were hindered by local server reliance, paper client records, and limited data, email and reporting capture. Their systems made it challenging to manage client consultations, monitor client progression at scale and demonstrate impact for fundraising.

Since implementing a cloud-based CMS and Microsoft 365, The Deli has streamlined its internal processes, improved information collection, and ensured confidential client data can be securely managed from any location.

The team saw an immediate impact from their data management – noticing a large contingent of clients aged between 18-30. They also identified trends in types of abuse experienced across age groups, which will help inform their new programs and workshops in the future.

"We've been able to identify new areas of therapeutic support required and focus on providing more education around domestic violence, particularly for those older demographics" says Leila, the General Manager.

"We can also quickly triage clients now. Previously, at peak times, some clients may have waited up to 6-8 weeks to see a counsellor, but they can now be assessed within a week and speak to a professional or join a support group immediately – this has a big impact on increasing our capacity.”

Leila shared that the CMS reduced low-value manual administrative work and increased the scope for high-value tasks – such as supporting and mentoring talent by tripling the capacity of their student placement program.